Patient Hospital Experience Survey

Question: Discuss about the Patient Hospital Experience Survey. Answer: Introduction: Patient experience is an invention in the field of health which has facilitated excellent medical care in the recent past. Currently hospitals have expanded based on the application of HCAHPS survey. Many health health care facilities tend to focus on patient experience. Based on my topic which is patient hospital experience, it is evident that doctors currently tend to perform their best in serving health consumers. According to my data from the consumer response, the patient was given a perfect treatment. The nurses provided the care as expected by the ethics (Mukumbang, 2014). The data shows the performance of the nurses giving priority to the provision of care to the patient to maintain customer satisfactory. The response concerning the level of care provided to the patients is important in the development and growth of a given hospital. Recommendations To improve scores on the patients experience in the hospital consumer assessment of health providers and systems survey (Merlino, 2015). As listed in the presentations above the recommendations should be put in place to improve scores on HCAHPS. Communication is a very important factor in every area of operation. Creation of a positive patient experience is based on four foundations as in the presentation. Collection of patient’s data is based on communication during the survey. Asking questions by the survey depend on the communication to get a response on the nurse’s provision of care (Overstreet & Krau, 2015). For instance the CEO of logic software in his writing said that good communication the best action mostly praised by patients and their families. Such comments help in improving scores concerning patient experience. To ensure lasting improvement in HCAHPS score, hospitals as well as surveyors should act appropriately on the data. Datacollection is important on the patients experience as indicated by sir Silver Zweig in his work. Maximum data collection concerning patients experience both positive and negative should be done. Hospitals should sample data, examine and act on the issues at hand. To improve the scores under the HCAHPS surveys, proper examination should be conducted on a larger patient’s response make important changes. Another important recommendation in improving the HCAHPS scores I the knowledge base of the patient. To improve the scores during the patients stay in the hospital requires them to undergo education (Stein, 2009). Providing education to patients during their transition of care is important in improving the HCAHPS scores. Finally, developing continuous hospital culture may assist in improving the Hospital Consumer Assessment of Healthcare Providers and Systems survey scores. Hospital management should act in an appropriate way to inculcate a strong culture which credits patients’ experience (Polit & Beck, 2008). In hospitals where such cultures exist is as a result of the senior hospital officers. To achieve maximum improvement in HCAHPS scores the management must value patient satisfaction strategies such as the making a positive patient experience in hospital to the culture. The Audience My project was presented to a team of nurses who seemed to be alighted by the experience of the patient. The survey revealed how much carenurses provide to patient due to the HCAHPS. This improves the amount to be allocated by the hospital managements as well as the government. The presentation was done after the survey and data collection. Questions From The Audience What I the benefits of HCAHPS to a nurse? In the consideration of the question,it is evident that patient satisfaction leads to improvement in the financial into hospitals which may also benefit the nurses (Mukumbang, 2014). How can a nurse contribute to hire HCAHPS scores? My answer to question was through provision of a good patient care and meeting their satisfactions. Should a nurse maintain the duties obligated or they can extend to meet the expectations of a patient? It is ethical for a clinician to operate as per the duty and ethics thus meeting patient needs is part of their duty. Reference Mukumbang, F. C. (2014). Patients’ experiences with nursing care offered by student nurses. SaarbruÌˆcken: LAP LAMBERT Academic Publishing. Merlino, J. (2015). Service fanatics: How to build superior patient experience the Cleveland Clinic way. Overstreet, M., &Krau, S. D. (2015). How nursing has changed with technology, An Issue of Nursing 50-2. London: Elsevier Health Sciences. Stein-Parbury, J. (2009). Patient & person: Interpersonal skills in nursing. Chatswood, N.S.W: Churchill Livingstone/Elsevier. Polit, D. F., & Beck, C. T. (2008). Nursing research: Generating and assessing evidence for nursing practice. Philadelphia: Wolters Kluwer Health/lippincott Williams & Wilkins Mukumbang, F. C. (2014). Patients’ experiences with nursing care offered by student nurses. SaarbruÌˆcken: LAP LAMBERT Academic Publishing.

Patient Hospital Experience Survey

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